REFUND POLICY

We offer a 30-day money-back guarantee on every case.

If you're not satisfied with your order, email hello@quartel.store within 30 days of delivery with your order number and we'll walk you through the return.

Items must be unused and in their original packaging to qualify for a refund.

Refunds are issued to the original payment method within 5-7 business days of us receiving the returned item.

Shipping costs are non-refundable unless the return is the result of a defect or our error.

For defective or damaged items, we'll send a replacement at no cost — just include a photo when you reach out.